Most Popular Questions

1. What is customer agent?

A customer agent represents an entity that your customers see responding to their messages. By default, SmartBot is a customer agent and is responsible for handling off conversations to human customer agents when human attention is required. Merchants can create/delete human customer agents. Merchant must set human customer agent either online or offline to help SmartBot responds better to customers when human attention is required. To create a customer agent, navigate to settings page on the SmartBot dashboard and select the agent tab and click on the button to add new agent.

NB: After human customer agent responds to a user, the human agent is required to hand-off the conversation with that particular customer back to SmartBot

2. How does SmartBot helps resolve customer issues?

We’re a team of technical and creative experts dedicated to smarter search engine marketing. Our marketers run remarkably successful search engine optimization.

3. How to remove or add a facebook page to SmartBot?

It’s easy to add Octane AI to your Shopify store! It just takes a few clicks.

First you need add the Octane AI app to your store. You can either search for it from your Apps tab or use this direct link.

4. What is SmartBot?

We’re a team of technical and creative experts dedicated to smarter search engine marketing. Our marketers run remarkably successful search engine optimization.

5. How to add SmartBot to shopify store?

It’s easy to add Octane AI to your Shopify store! It just takes a few clicks.

First you need add the Octane AI app to your store. You can either search for it from your Apps tab or use this direct link.

6. How to add SmartBot to woocommerce store?

We’re a team of technical and creative experts dedicated to smarter search engine marketing. Our marketers run remarkably successful search engine optimization.

7. How do I switch between SmartBot plans?

We’re a team of technical and creative experts dedicated to smarter search engine marketing. Our marketers run remarkably successful search engine optimization.

8. Which SEO techniques are popular?

We’re a team of technical and creative experts dedicated to smarter search engine marketing. Our marketers run remarkably successful search engine optimization.

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